T&C's:- There is a 5% or $500 cancellation fee, which ever is the greater of the two, after payment has been processed and item has not shipped. 25% restocking fee for returns after the item has shipped. Units are shipped either LTL Freight or LTL Freight W /LG (with liftgate). You will require a forklift to offload. You can add a note to your order if have other special delivery instructions. Additional charges may apply. Please contact us if you want to arrange dedicated shipping. Additional charges may be required. (888)678-2673 Mon-Fri 8am to 5pm or use the chat function on the website.